Delivery & returns
Delivery
Pieces are made to order in the United Kingdom. Production takes 2–4 working days from payment; we then dispatch by tracked courier (typically 1–3 working days in transit). Delivery costs and any free-delivery threshold are shown in your basket before you pay. Dispatch confirmation includes a tracking reference.
Returns — the honest position for personalised goods
Every piece is made to order and clearly personalised with your photograph and your words. Under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, personalised goods are exempt from the 14-day right to cancel that normally applies to online purchases. Once production has begun we cannot accept cancellations or change-of-mind returns. This is why you approve a true proof before engraving.
Your statutory rights — unaffected
Under the Consumer Rights Act 2015 your piece must be of satisfactory quality, fit for purpose and as described. If it arrives faulty, damaged in transit, or materially different from the proof you approved:
- Contact us at hello@typeart.co.uk within 30 days of delivery, quoting your order reference and including a photograph of the problem.
- We will offer a repair, a replacement, or a full or partial refund as the Act requires — a full refund where the issue is raised within 30 days.
- If we ask for the piece back, we cover reasonable return postage for faulty goods.
To keep us fair and fast: check your proof carefully (names and dates especially), and report any delivery damage promptly while the courier's evidence window is open.
Refunds
Approved refunds go to your original payment method via Stripe, usually within 5–10 working days of our confirmation.